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  • Where are you based?
    AHA Vibe is based in Houston, TX
  • Can I customise an order?
    Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!
  • What's my order status?
    To lookup the status of your order, please check your account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. Make sure to create your account at checkout, if you haven't already. In case you have checked in as a guest, we will send you an email to confirm your order and an email when we make the shipment. It typically takes 2-8 business days for an order to ship. If you need further assistance, please click here to email us.
  • How do I cancel my order?
    Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via live chat for immediate assistance.
  • Can I exchange my order?
    We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us. Refunds are only offered to customers that receive the wrong items or damaged items.
  • Can I change the color/size of what I just ordered?
    Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
  • Can I make a change to my billing or shipping address before my package ships?
    You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
  • Why is my order not being delivered in the time estimated?
    Shipping estimates are provided by USPS and UPS. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!
  • After return an order, When will I receive my refund?"
    Please allow 7-14 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
  • Do you offer any discounts for first-time buyers?
    We offer 15% off for first-time buyers, please click HERE to get your 15% off on your next purchase.
  • I don't have a PayPal account or I don't want to pay with my PayPal account, how can I buy?"
    Please go to your cart and click on the "Check out with PayPal" button, on the next screen select "Pay with Debt or Credit Card". We strive to provide you with a flawless shopping experience. We accept all major credit cards - please be sure to see a confirmation email for your order to verify it has been processed.
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